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CANCELLATION / REFUND / RETURN

  1. You are not allowed to cancel the order once a Confirmation of Order is issued. All items paid is non-refundable.
  2. You shall examine the goods immediately upon delivery for any deficiencies and/or damages. If you discover any defect or damage inside the packaging after the delivery process, please contact us at order@cookiesbyfaz.com for further assistance.
  3. Exchange of the product can be arranged for the following reasons as below, and images/photos as evidence are required:
    • If the product is obviously expired / damaged at the time of delivery.
    • If the product is expired / damaged inside packaging after delivery; and you contact customer service within three (3) working days.
    • If the product ordered is different from the item delivered.
  4. We will inspect the returned product upon return by you. If one or more of the conditions in paragraph above is fulfilled, you are entitled to exchange of the product.